July 2008-June 2009

Parent satisfaction rates:
Parent satisfaction surveys were conducted with a random sample of 2,214 parents. Fifty-two percent (1,151) responded.

94% satisfied with quality of service
88% satisfied with SCS’ help
92% satisfied with their input
87% satisfied with referral/care
97% satisfied with professionalism of SCS staff
95% satisfied with the way staff listened
93% satisfied overall

Referral source satisfaction rates:
Referral source satisfaction surveys were conducted by a random sample of 276 referral sources. Ninety-five percent (263) responded.

94% satisfied with response times
97% satisfied with accessibility of SCS staff
93% satisfied with how the crisis was addressed
98% satisfied with SCS staff communication
95% satisfied with referral/care
97% satisfied with SCS staff knowledge and professionalism
97% satisfied overall